Q: How can I get a FREE data recovery quote?
A: Just open our data recovery enquiry form and submit your request.
Q:
How long does your FREE data recovery analysis
and media inspection and quotation take?
A: Usually between 24 and 48
hours depending on the workload of our data
recovery lab.
Q:
What if I need my media inspected and quoted
urgently?
A: We offer an urgent
inspection and quotation service. We may charge
an inspection fee. It hits the top of the
inspection queue and we work on it as a priority
job until inspected.
Q:
How should I pack my hard drive?
A: See full
media shipping instructions here.
Q:
How do I ship the media to you?
A: Best way is to drop off your
media. Click here
to see the address
details and directions on how to come to us.
Opening times are here
as well. However for those who can't do this,
they are advised to either use a reliable
courier company or pack it according to
instructions given
here and post it to us by Royal Mail
Recorded or Special Delivery. European or Middle
Eastern customers can use DHL or UPS for
shipping but they should pack the media
according to the instructions found
here.
Q:
Do I need to include anything in the parcel?
A: You have to print off the
shipping form, fill it out and include it in
the parcel that contains the hard drive.
Q:
How do you classify your recoveries?
A: Usually we classify them as
logical and physical. For more information about
different types of data recovery
click here.
Q:
Are your costs for data recovery fixed?
A: Yes. After we inspect the
media we will provide you with a quotation
(fixed price) no matter how much time and
resources have been used to complete the data
recovery process the quoted price will not
change.
Q:
Are there any catches with your “No Data No Fee”
policy?
A: NONE whatsoever. If we can
not recover your data we will not charge you for
the attempted recovery process. A small fee
applies for the return of your media. If you
choose not to have the media returned we will
destroy it for you free of charge.
Q:
Why do hard drives fail?
A: Hard drives like other
electrical devices have a MTBF (Mean Time
Between Failures). Due to the hard drive
architecture, it will eventually fail. Most
cases of media failures are either due to
physical failure of the media or due to human
error SEE HERE FOR MORE DETAILS..
Q:
How do I know what you have recovered?
A: If you request, we will call
you and review the recovered files with you over
the phone or we can email you a small text file
as a report (also know as a “snapshot”) of the
files and corresponding directories that we have
been able to recover.
Q:
How do you ship the data to me in the UK?
A: We use Royal Mail Recorded
Delivery or Royal Special Delivery. We use TNT
and UPS for larger packages and laptops. We use
DHL and UPS for Europe and the Middle East.
Q:
How do you ship or deliver data to other
countries?
A: We can either upload the
data to our FTP server or we can ship it to you
via UPS or DHL.
Q:
In what format do you ship the data to me?
A: Up to ~40Gb we offer free
DVD media (Approximately 10 DVD’s). Above ~40Gb
charges apply and you may have to buy a USB hard
drive from us for the data to be copied.
Alternatively you can supply the destination
media yourself.
Q:
Can I drop off my hard drive?
A: Yes you certainly can.
See here for address
details and directions + opening hours.
Q:
What about confidentiality of my data? Is it
safe with you?
A: We are bound by the
confidentiality clause in the
Terms and
Conditions of Service. This agreement is
here.
Q:
How do you preserve safety and security of my
data?
A: We store all recovered data
on an encrypted SSAN (Secured Storage Area
Network). After 8 days we wipe the data from the
SSAN at a level that will render all data
irrecoverable.
Q:
What payment methods do you accept?
A: We only accept Visa/Master
Card/Maestro/Solo and America Express. In some
case bank transfers and PayPal are acceptable.
Cheques are not accepted.
